Our Product Exchange Policy aims to provide customers with complete security regarding the products purchased from our store.
All our products come with a warranty against manufacturing defects. We also process exchanges for products that are different from those ordered by the customer.
If you receive a product with a manufacturing defect or different from what you ordered, follow these steps to request an exchange:
-
If more than 7 business days have passed and the product shows any defect, please contact us, providing your CPF (if applicable), order number, the product to be returned, and a description of the defect.
-
Once we receive your email, we will forward your request to our quality department for verification. Authorization from this department is required before proceeding with any exchange. After the analysis, we will contact you with the outcome and whether an exchange is necessary.
The deadline to request an exchange for this reason is 90 days after receiving the product.
Attention: We will not process exchanges or refunds after this period.
Your claim will be reviewed within a maximum of 7 business days. If the issue is confirmed, we will contact you via email, and you can choose one of the following options:
-
Receive a refund of the amount paid.
-
Receive a new product identical to the one ordered.
-
Receive a product of similar value.
-
Receive a coupon with the product's value to use in future purchases.
According to the Consumer Defense Code (CDC), cancellation requests for online purchases must be made within 7 calendar days after the date of receipt.
For credit card refunds, our finance department has up to 7 business days to process the request with the credit card operator. The maximum period for the amount to be credited back to your card is up to 120 days, depending on your billing cycle and the card issuer.
If a refund is necessary, it will be made to a checking account within a maximum of 10 business days after the quality analysis. The refund can only be made to an account with the same CPF used on our website.
For products returned without prior communication, outside the designated period, missing items, or discrepancies, or without the original label or invoice, they will be sent back to the customer. The same applies to exchanges denied after product analysis by our quality department. In such cases, the items will be returned via "Sedex a Cobrar" (collect shipping), and the return shipping costs must be paid by the customer.
Attention: Glamoure is not responsible for shipping costs related to returns followed by refunds, chargebacks, or exchanges for other products. These expenses are the customer’s responsibility.